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For questions regarding online orders: orders@sportstreasures.com

For non-order questions: info@sportstreasures.com

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Frequently Asked Questions

Shipping

How do I check on my order status?

You can use this link to check on your order status on our website, there is also a button at the top of this page:

https://www.sportstreasures.com/apps/aftership

Please note you can also check order status from your confirmation email, if you just ordered, the email may take up to 24 hours to arrive in your inbox. Make sure to check your spam if you can't find it!

What countries do you ship to?

We currently only ship to the United States.

How long will it take to receive my order?

This is much clearer, but I’d tighten it because the first two paragraphs repeat the same idea, and there are a few wording/grammar issues.

I’d use this version:

Shipping & Delivery Times

Most orders are processed and shipped within 1–3 business days, excluding weekends and holidays. The delivery timeframe for the shipping method selected at checkout begins after your order has shipped, not on the date the order was placed.

Delivery estimates are based on the ship date and are separate from our processing time. All orders are shipped via UPS.

If you have any questions about delivery or product availability, please contact us at orders@sportstreasures.com.

Shipping rates and estimated delivery times are calculated at checkout.

UPS Ground Saver: 3–7 business days
UPS Ground: 1–4 business days
Southern California: typically 1 business day | Northern California: typically 2 business days
UPS 3 Day Select: 3 business days
UPS 2 Day: 2 business days
UPS Next Day: 1 business day

Returns and Refunds

How do I return a product?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  All returned items must be unworn, unwashed, and in new condition to be eligible for a refund. 

To start a return, the best and fastest way is to use our self-serve return portal here:

https://www.sportstreasures.com/apps/aftership-returns-center

Please note that returns will need to be sent to the following address:

125 E Bristol Ln, Orange, CA 92865 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Can I return online orders to a retail location?

No, for now our online and brick & mortar locations operate entirely independently. If you need to return an online order, the return must be processed online.

How long will it take to receive my refund?

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@sportstreasures.com.

 

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